OUR PROCEDURE

Problem Resolution and Corrective Actions

• Identify product defects and quality problems using investigative techniques e.g. Failure Mode and Effect Analysis (FMEA), Root Cause Analysis and Tear Down Analysis.

• Help and implement corrective actions with your suppliers.

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Communication and Feedback

• Supplier performance reports.

• Create effective communication channels between you and your supplier for feedback.

• Assist suppliers with implementing your feedback and any required production changes.

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Supplier Performance Management

• Develop supplier performance metrices.

• Monitoring, collection, reviewing, and analysis of supplier performance data.

• Develop quality management systems and processes e.g. AQAP (Advanced Product Quality Planning), PPAP (Production Parts Approval Process) and SPC (Statistical Process Controls).

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Continuous Improvement

• Collaboratively identify and lead initiatives with suppliers to continuously improve quality, production capabilities, and productivity.

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Supplier Sourcing

• Provide sourcing advice to supplier purchasing departments.

• Training supplier personnel in key quality management competencies.